From first signal to the right owner—without the chaos
What TriageFlow AI does best
Instant priority scoring, SLA‑aware
Continuously scores impact and urgency, forecasts SLA risk, and reorders queues as signals evolve—keeping time‑to-first-response and resolution on track.
Smart auto‑routing with guardrails
Autocategorizes, tags, and routes issues to the best resolver group while honoring your rules, schedules, and escalations—complete with a clear rationale for every decision.
Context, dedupe, and trend detection
Enriches tickets with relevant context from tools and past cases, clusters duplicates, highlights emerging patterns, and suggests next steps to speed triage and reduce rework.
Simple Pricing
Flexible pricing to match any budget or team size.
Starting at
14-day free trial • No credit card required
Everything you need to automate triage at scale
- Includes up to 10,000 triage events per month (+$25 per additional 1,000)
- AI classification: topic, intent, priority, sentiment
- Smart routing to teams/owners with skills and load balancing
- SLA risk prediction and intelligent escalations
- Auto‑summaries and suggested replies from your knowledge base
- Deduplication and incident merging to reduce noise
- Multi‑channel intake: email, web, chat, Slack
- Native integrations: Zendesk, Jira, ServiceNow, Salesforce, Intercom, Freshdesk, PagerDuty, Slack
- Human‑in‑the‑loop approvals and override controls
- Analytics and reports: backlog, MTTA/MTTR, SLA compliance, ROI tracking
- Role‑based access control (RBAC), SSO (SAML/Okta), audit logs
- Data retention controls and export; API and webhooks
- Standard support (email + chat), 1‑business‑day response
Frequently asked questions
Cut triage time. Boost CSAT.
Launch a pilot in days. Connect Zendesk, Jira, ServiceNow, Slack, and email. SOC 2, SSO, and on-prem options available.