Operational AI for triage at scale
Trustworthy automation for every queue
SLA‑aware auto‑routing
Classifies, prioritizes, and routes by severity and intent; aligns to SLAs and business hours; predicts breach risk early to cut MTTA/MTTR.
Evidence‑backed decisions
Transparent reasoning trail with confidence scores, signal breakdown, and source links—auditable, with human‑in‑the‑loop overrides.
Adaptive playbooks & safe automation
Prebuilt triage playbooks for support, ITSM, and incidents. De‑dupes and enriches intake, triggers guarded actions, and learns from feedback to improve continuously.
Simple Pricing
Flexible pricing to match any budget or team size.
Starting at
14-day free trial. No credit card required.
Everything you need to automate triage with confidence
- Includes 25,000 cases triaged per month (flexible overages)
- Up to 25 team members + unlimited viewers
- Omnichannel intake: email, chat, forms, and API/webhooks
- Auto-classification, priority scoring, and deduplication
- Smart routing to the right queue, team, or on-call rotation
- Human-in-the-loop approvals and reversible actions
- SLA-aware workflows and escalation policies
- Knowledge-aware suggestions from your docs and historical cases
- Real-time dashboards: backlog, deflection rate, time-to-first-action
- Roles/permissions, SSO, and comprehensive audit logs
- Data controls: redaction, retention windows, regional hosting options
- No-code playbooks, guided onboarding, and priority support
Frequently asked questions
Ready to automate your triage?
Plug into your existing systems and go live in hours. No workflow rebuilds—just faster, more accurate routing from day one.