Smarter triage, fewer pages
Key capabilities of TriageFlow AI
SLA‑aware prioritization and routing
Continuously ranks incoming signals by severity, customer impact, and SLA risk; groups duplicates and routes incidents to the right on‑call with policy‑based escalations to cut MTTA.
Explainable correlations and context
Clusters related alerts into a single incident, correlating logs, metrics, traces, and recent changes; surfaces root‑cause hints and clearly explains why signals were grouped.
Auto‑triage and one‑click remediation
Suppresses noise, auto‑closes self‑healing events, enriches tickets with diagnostics, and triggers approved runbooks for fast, reliable resolution.
Simple Pricing
Flexible pricing to match any budget or team size.
Starting at
14-day free trial. No credit card required.
What’s included
- AI triage and auto-routing across email, chat, and web forms
- Priority scoring with SLA-aware queueing
- Suggested replies, summaries, and next-best actions
- Knowledge suggestions and auto-tagging
- Workflow playbooks and customizable routing rules
- Integrations: Zendesk, Jira, ServiceNow, Slack, Salesforce, Intercom
- Analytics and deflection reporting
- Human-in-the-loop review queue
- Multi-language support
- RBAC, SSO (Okta/Google), audit logs
- SOC 2 Type II, GDPR-ready, data retention controls
- 99.9% uptime SLA on annual plans
- Email and chat support; guided onboarding
Frequently asked questions
Stop firefighting. Start flowing.
Connect your inboxes and ticketing tools, set guardrails, and let TriageFlow AI handle the busywork—auto-prioritization, smart routing, and ready-to-send drafts. Your team focuses on what matters.